Reply To: Exec Club account expired despite Avios earning and log in working

[DTR]

Thanks. Yes they have tried booking over the phone too but the agents report errors and say they can’t fix it.

I’ve had a look now to see if I could spot anything. The error shows when trying to book an Avios flight with or without the voucher and on both accounts. A cash flight appears to be fine and goes to the payment page, as does, interestingly a cash flight using part pay with Avios.

The thing that stands out to me is the inability to visit the HHA page and the error ‘invalid frequent flyer status’. It appears the HHA is broken. The question is how to get BA to fix it. Despite insisting on the phone, they are now just saying ‘try again later’.

It should add, the issue has persisted for over two weeks now so doesn’t appear to be temporary.