Reply To: BA operational reasons?

[JDB]

Mart wrote:

Hi it was the ba0457 on the 14th of November
Then we were connecting onto the ba1394 to Manchester but we’re rebooked onto ba1398

They have replied again saying

I understand your flight was delayed, however in addition to the Operational Reasons, your flight to London Heathrow lost 10 minuets in the air, which was out of our control and therefore took your transfer from the minimum 1 hour time to 50 minuets which was why you were rebooked, and it means you’re not eligible for compensation.

Well, a rower might say that’s a load of rowlocks but it’s quite helpful in that you have drawn out a reason that fails to justify the refusal. BA can’t rely on ifs and buts and it’s your total journey time that is the issue, not the missed connection. The ten minutes they reference must be accepted to be within the normal operations of a flight and the 15 minute delay on arrival didn’t or barely qualified as a delay given that is the leeway they allow.

I wouldn’t bother engaging further with BA – just go to CEDR and as part of the claim note that BA has been given two opportunities to provide details/evidence of ‘extraordinary circumstances’ but has provided none such that any new assertion should be treated with great caution and based on the responses, your compensation should already have been paid.