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Misty 306 posts

I can’t get past the paywall for Rob’s article but there will be organised groups targeting loyalty accounts everywhere – it’s relatively easy for one person to get a job in an organisation where they have access to account details and arrange for family members or associates to spend the points they manage to harvest on desirable items. Retailers know they have a problem but generally employ their own security staff to deal with it in-house (a lot of retired cops do this sort of stuff).

There’s been quite a bit about the resurgence of shoplifting in the media recently, but misuse of loyalty schemes and use of stolen credit/debit cards has always been an issue as well – the latter especially since contactless payments were introduced.

I think you’re right about this being a long standing problem with loyalty schemes. I remember about 10 years ago having approx. £300 of vouchers lifted from my Clubcard account. In fairness to Tesco they must have known it was an issue and they replaced them although it involved a two hour phone call – I always felt it was an inside job – don’t know why.

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