Reply To: Virgin Flying Club account cancelled

[JDB]

Yes, given the timeframe, you probably need to make a booking and write saying they have left you no option but to incur this cost, for which you seek reimbursement, as travel is within two weeks. Send this also in hard copy by Special Delivery (as ordinary post messed up for Xmas).

If I were in your position, I would be getting fairly heavy duty with VS but being rather cynical and from experience, I worry there is a missing element to this tale. The fact the matter is not already resolved is quite concerning.