Reply To: BA Amex bonus – CS gave wrong previous closure date

[PeteM]

JDB wrote:

What is so odd in these instances is that in the US, Amex will tell you before completing the application whether you are eligible for the SUB or not.

While I absolutely don’t support people churning cards because we all pay for that, if Amex allows it, they need to get the admin right and there ought to be a definitive date given upon request, assuming the question is phrased correctly (which I suspect isn’t always the case) so Amex should be pressed on this ongoing failure. It’s actually the ongoing failure, drifting into negligence that will probably cause Amex to lose cases at the FOS which they would previously have won, as long as the cardholder puts the case in the right way.

Agree entirely. I just feel like the agents, particularly on the chat, literally have no idea or are outright making things up to get rid of you as soon as possible. I can’t think of a single chat interaction that was even remotely good, hence I never ever use it anymore.