Reply To: Curve, fraud, and terrible customer support

[timajackson]

Reveived a phonecall from an 0203 number yesterday claiming to be from Curve Security Team. Knew my name and last 4 card digits. Asked if i’d made transactions at Dominos in Dublin and a few other random locations (I hadn’t).Got cut off and they called me back again on a witheld number 10 secs later.
I didn’t give any information out other than to confirm my name when they called. They said they would have to send me a link to reset my seucrity via text message, at which point I hung up on them.
Given that I only use Curve on either NS&I (fronted) or Apple Pay it seems they must have suffered a data hack/ breach.
I contacted curve via the app but obviously no response.
It is unsustainable to run a financial company this way and unfortunately (especially as I invested) I feel it is ony a matter of time until they are no more.