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Forums Frequent flyer programs British Airways Executive Club Unable to fly due to my daughter’s illness Reply To: Unable to fly due to my daughter’s illness

executiveclubber 227 posts

BA are indeed very robotic in their responses and in cases like these it’s simply not good enough.

I’d recommend you put your request very simply in an email to Sean Doyle the CEO with your exec club number and your case reference and how you’d like the situation to be resolved. It’ll then be picked up a bit faster and by someone a bit more proficient. This has worked for me in the past.

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