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Forums Payment cards American Express Shop Small is back! With no cashback? Reply To: Shop Small is back! With no cashback?

points_worrier 286 posts

I have 2 out of 3 posted (out of a potential of 4 transactions, only 3 credits as per T&Cs of offer). I will wait a bit longer and see. Every year at least one does not post. Every year I put a complaint in. Usually it is sorted, but last year I had to go to the ombudsman following a particularly idiotic response. Won my £5 plus £50 compensation. And Amex will have paid the £750 case fee.
I have all the details for another ctrl+c ctrl+v this year if they try the same again.

Do you feel the Ombudsman was worthwhile?

A good question, always worth considering. Do we just let the big guy win because it is not worth pursuing?
Because their response to my complaint was quite inflammatory, and blamed me for not checking the branding of the machine I was using to pay did not match the ‘shop small’ stickers in the window, then I think yes. Took me 5 mins to fill out. Will have taken the adjudicator 20 mins to resolve, so one of the easier cases they make a ‘profit’ off.
In the end, hopefully pushes Amex to actually provide good customer service in future.

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