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Forums Frequent flyer programs British Airways Executive Club Name amendment – American Airlines Reply To: Name amendment – American Airlines

AJA 997 posts

The basic principle is to assume that tickets cannot be altered. Airline reservation systems usually accept just first name and surname so that is usually how I try to book which means that these sort of problems don’t usually happen to me.

What cabin did you book? If it’s an economy class ticket then I normally assume they are non-changeable and non-refundable.

However I believe AA can make changes like this but it does require a new PNR to be issued, something to do with being unable to amend GDS (the reservation system). I add a caveat in that I think this is usually only possible on tickets bought directly from AA and you mention a travel agent. Also are you sure the 750 is GBP and not USD? I think I would try calling again.

Another possibility is to see if you can change the name via the American Airlines Manage My Booking section.

If none of that works then I think the best thing to do put this down to one of life’s harsh lessons and to rebook.

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