Reply To: Virgin Flying Club account cancelled

[jj]

I imagine this would count as a flight cancellation, albeit under slightly unusual circumstances. If so, Virgin has a responsibility to get you to your destination, most simply by reinstating the original booking.

To be fair to Virgin, they couldn’t do that without a call centre conversation. The OP may no longer want to travel, and the payment for taxes and charges has been refunded.

Without knowing the outcome of that conversation, it’s impossible to judge whether Virgin has dealt with this fairly, albeit slowly.