Reply To: KYC issues …. again

[Cranzle]

DTraveller wrote:

Just to update on this, after ~2 months, and multiple calls/chats to the support team, my card account was silently reinstated.

I had lodged a formal complaint regarding the situation – in particular regarding the runaround I was getting with the customer service team. The card account started working again about ~1 week after the complaint was lodged.

The complaint was upheld with a £ gesture of goodwill, but they couldn’t explain exactly why the card was suspended, or transactions were failing.

Hopefully this won’t recur, but for others it may be worth escalating to official complaint level, as the responses and information from the customer service team was useless. Hopefully this improves, as customer support was much better previously.

Were you satisfied with the £1 gesture of goodwill?