Reply To: Nationwide travel insurance changing

[Ihar]

@FFoxSake – Unfortunately you are incorrect. You are not “buying” MR points – you are being gifted them. In the same way if you buy a BOGOF product in a supermarket, you can’t return the “free one” and expect a refund.

@JDB @DJ – There are a few grey areas, but I think the Ombudsman would uphold the spirit of insurance – to make you whole. It can’t be denied that points/vouchers have a “value”, only what that value is. Fortunately BA has a pretty good cancellation policy re: Avios including (AFAIK) 241 and upgrade vouchers. It will be tested by the Ombudsman, and interestingly whilst not setting a legal precedent it will set a “complaint precedent”, so almost as good.

I can’t imagine, in a fair scheme, it would even be on insurers’ radar. You can’t expect the insurer to re-book your two LHR-SYD F tickets (booked with 2F1/upgrade) at standard cost. But you can expect them to refund you Avios and re-instate your vouchers. All easily done if people work together, and could be an amazing differentiator for insurers/points schemes.