Reply To: Missed flight due to agent not being able to check us in

[BA Flyer IHG Stayer]

MCO wrote:

Sent the LBA and gave them 14 days to reply. It’s now been 21 without any acknowledgement from them. Would be grateful for any advice as to what I should do next.

BTW very disappointed with BA. No replies to my complaint or numerous follow up’s to it over months and now nothing to the LBA. My friend had a situation with his luggage and they replied to his customer care emails within a few days.

You do what you said you would do in the LBA and start an MCOL case!