Reply To: Can check in agents move pax assigned seats?

[paul-uk]

If I’ve paid for a cabin class and then selected (or worse paid for) a seat, I wouldn’t be too impressed if I were moved.

And that is exactly what happened to us last year in UC

I had chosen single seats behind each other for my wife and I – only to find one seat had been moved to the opposite side of the plane.

VA phone agent claimed a move is “within their T&Cs” and they couldn’t do anything about it.

An email to the Executive Office had the issue resolved in under 24hrs.