Reply To: Flight cancelled and husband downgraded from Club World

[MrsKT123]

Hi, thanks for all of the responses!

So we were on an A380 originally and that flight is showing in my booking as cancelled. There is then a new flight at the same time but on a different flight number and aircraft (Boeing 777).

The emails to myself and my husband are worded differently as to why – mine says just a new flight number, operate as planned and no other changes to my booking (though showing as cancelled when I go to manage my booking as mentioned). Not really true as we’re on a different aircraft with no upper deck 2-3-2 configuration so don’t know how they can say this.

My husband’s acknowledges the cancellation and downgrade on new flight, apologises and says they’ll do everything they can to make things right, and he then has a page coming up on my booking apologising that his flight has been cancelled and 3 option keys of ‘accept new flights’, ‘find new flights’ or ‘refund booking’. The email also links to his consumer rights on cancelled flights.

I assume as a single passenger on avios is why my husband was moved as guess they must have some selection process to cause least cost / disruption.

They mentioned a technical issue / equipment change but I can’t find where now!

My question was more that in their policy they make reference to ‘comparable transport conditions’ which they’re not providing on this flight offered, so in order to provide my husband this he needs to travel a day later incurring costs. How does this fit in the compensation policy? Surely they should cover his costs for flying a day later? I understand my daughter and I are not entitled just thinking if treated as a single passenger.

Our concern is me travelling separately with our 2 year old and then only way they can fly us in the same cabin is a day later. They have offered this as they knew we were travelling as a family even if it was on different bookings they have said on the phone.

Thanks!