Reply To: Broken Upper Class seat compensation

[Man of Kent]

For context. I think the letter offering 8k points is a stock letter as I was given one on checking in at LHR last year due to a broken tray table. I spoke to a lady in the VS lounge and she wasn’t able to offer anything more. In reality it was only a minor fault that didn’t affect the use of the table so I didn’t push it. The 8k didn’t get credited but when I chased it they gave me a further 10k points as an apology.