Reply To: Amex has cancelled all my cards!

[Lady London]

I really, really want to know why this has happened.

With nearly £700 for Plat just making me struggle why would anyone pay this for the current set of poor benefits, too many stories of Amex customers being mistreated or or dreadful customer service encounters, and sorry but if Amex thinks the images in each of their 3 banner ads over the past 3 weeks depict example customers that will attract large numbers of British customers to their cards… it’s really not clear what is Amex about these days.

On the banner ads there was a week of one that looked like only very young people who drink a lot and spend their time partying are the target; then Billy Bunter as another poster described him, then a young lady who, if it’s a travel card, appears to be jumping up and down on a hotel bed… Please Amex who is the customer you do want?