Reply To: Best NYC hotel?

[PB2]

Just to come back to this – all in all we had a great stay at both properties. Rooms very modern and clean. At the Indigo, diamond breakfast was made to order in the lobby bar, very nice incl. coffee/tea. You have a slightly limited choice but the menu price equivalent is 38$ for two per day. At the Kimpton their restaurant is yet to open so we were given 50$ per day (2 pax) to spend at a very decent local diner one block away. Indigo staff very friendly, also got the welcome points and free drink each in their rooftop bar – location is what it is being in the FD. Kimpton reception staff very abrupt, overwhelmed with guests and no recognition whatsoever of diamond status – I had to enquire about breakfast etc. as nothing forthcoming. The door staff were incredibly rude to guests trying to leave luggage after check out, I couldn’t quite believe what we were hearing directed towards paying guests. Kimpton also provided welcome points and we enjoyed the daily social hour – the staff were great there. I also discovered the Kimpton secret password concept during my stay and got a souvenir mug! Kimpton location wonderful for Broadway. Would stay at both again and off-peak reward pricing was excellent. Both charged the resort fee as the IHG app booking process implied they would.