Reply To: Cancelling a Virgin Atlantic reward booking

[davefl]

Hilda M wrote:

NorthernLass wrote:

Don’t Virgin have a free international number? We called from Florida once on the toll-free number but the agent was English – though of course he could have been based in the US.

They do give a 1 800 number for the US and several other countries have details listed but not Thailand or Singapore.

I did get an acknowledgment of my application for a refund saying 10-12 working days and that was just up as the flight was due to leave.

10-12 days is the stock answer every time you call to chase as well. 🙁

So 10-12 after 1st call, 10-12 after escalation, 10-12 after I got half the cash, 10-12 1st time chasing the rest of that cash… then 10-12 chasing that again.

Dismal!