Reply To: Amex has cancelled all my cards!

[HampshireHog]

JDB wrote:

@HampshireHog – Amex is only hiding behind ordinary consumer legislation – Consumer Credit Act 1974. There isn’t really a question of any mistake being made – Amex can close any account for any reason which doesn’t have to be disclosed (for obvious reasons) save to regulators etc. Any mistake is usually the process of closure, not the actuality.

A mistake can obviously be made if incorrect data or facts were used in making the decision which presumably is evidence based on some defined criteria rather than arbitrary. In other spheres of life we expect the rule of law to govern our lives rather than the application of diktat.