Reply To: Yet another claim question ….

[executiveclubber]

First Q, I would just resubmit, at this point your claim probably has a good 2-3 weeks before it’ll be looked at anyway. Saves you time chasing down BA for a case number they might not even have yet. I’d in fact split your claim into two: one complaint for delay compo, and a second for no food. If you put both in the same complaint, you may find you don’t get any recompense for the lack of food.

Second Q, the standard offer for no catering in CE is either 5k or 10k Avios. If you’re offered 5k, you can negotiate upwards. Given the food comprises most of the service I would do this. You may also be offered an eVoucher but this is less common.

Just keep your complaint short and to the point for the best and fastest results.