Reply To: BA Premium Plus offer not applied – similar experiences?

[JDB]

@Wiseoldman – the FOS can indeed award ‘distress and inconvenience’ payments but the starting point is that you must have suffered something beyond the ordinary vicissitudes of daily life. Your own description of Amex’s conduct being a “lacklustre attitude” would suggest the threshold hasn’t been reached and Amex is as entitled to resist your complaint as much as you are entitled to bring it.

While you should be able to have the 25k/35k error fixed by the investigator (who you said above had rejected your claim earlier this month??) as an agreed error of fact, asking for a D&I payment now would need you to reject the investigator’s decision and for it to be considered by an Ombudsman.