Reply To: Shanghai flights cancelled

[Lady London]

@Tim416283 award tickets, sale tickets, etc., the legislation covers all these regardless of how the ticket was paid.

Keep a note of any contact with Virgin, date, time, communication method, who you spoke to, and what they said.

This is a gem as they are trying to make a differentiation that is illegal.

Don’t let Virgin bully you anyone, if you want rerouting they are obliged to provide it. If you’ve asked (important to be seen to do so, so keep good records of who said what) and they have failed to provide rerouting when you’ve informed them you want to exercise the legal right you have to choose rerouting (rebooking) and not the refund option (which is your right to choose not theirs) then they will end up being responsible for the cost.

Quite disgraceful when Virgin still tries to promote themselves with all this happy clappy hippie stuff using totally insincere language and knowing full well they are trying to evade their legal responsibilities as to what they owe passengers.