Reply To: Give me get my Avios back!

[AJA]

What I find annoying is why no one at BAEC replied to one of the emails @Leddachjack sent explaining what they need to do.

And why should we even have to chase BA?

It also seems unreasonable that BA leaves you to your own devices to work out how to claim what you’re due. I thought BA had a duty per Article 10 of EC261/2004 as transposed into UK law to institute a downgrade reimbursement within 7 days of the event.