Reply To: Duty of Care for cancellation

[Ihar]

I am 100% with @Paul on this. It’s the customer’s choice, not the airline.

The “law” is about “making good”, not “making good so it suits the airline”. I can imagine most airlines push back on it – it hits their bottom line. So they expect people to roll over and take it.

Few people will pay £5k for a biz ticket back, but I am sure as soon as you propose it they will find the seat for you.

Not everyone has deep pockets or CC limits. Or risk £5k/seat to get home and claim it back. But let’s not confuse that with the law.