Reply To: BA never issued Avios e-ticket

[Lady London]

People are just busy, and most people would trust BA and trust BA will do the job correctly. I don’t think it at all unusual for a passenger just to know they’ve done their bit and leave the airline to get on with things, while they get on with the rest of their life, no matter what the sums involved.

Keep all evidence now and don’t lose it.

It’s a Denied Boarding claim as AJA has said and you should apply for compensation and also any out of pocket travel, hotel and extended jpurney time meals and any comms expenses to be reimbursed as well.

The passenger doesn’t have to justify himself for being too busy to have a clue that British Airways had failed to do what they said and were supposed to do.

Go for it and please post how it goes.