Reply To: BA never issued Avios e-ticket

[LD27]

JDB wrote:

@LD27 – having no ticket number against the cancelled flight is normal as an e-ticket coupon is a negotiable instrument so needs to be either cancelled and a replacement ticket issued or revalidated to apply to the new flight. Unfortunately it appears BA failed to take the right steps so left it against the cancelled flight which doesn’t (and shouldn’t) get removed.

Thank you for that. I knew you or someone else would have the answer. If we haven’t done so already, this thread has woken us all up to the need to check e-tickets.

I have no excuse for not checking, even though the whole trip was very last minute. My daughter has worked in the travel industry since leaving Uni and her initial month of training included ticketing!