Reply To: Response from Senior Team?

[JDB]

@dogfishpunk – unfortunately you have emailed two incredibly ineffectual people who seem to feel dealing with passengers is beneath their station. Corneel’s ‘Chief Customer Officer’ title seems so incredibly inapt given his dismissive attitude towards customers that you and others regularly experience.

Try emailing the Executive Office directly Executive dot office at fly dot virgin dot com and do a chargeback/s75 if they don’t respond appropriately within 14 days and state that is what you will do in your letter/message.