Reply To: Help with reason for delay AC308 19th August

[JDB]

@ZoeB – unfortunately if they were travelling on Air Canada, there’s no EC261 compensation or right to care applicable as it’s a third country carrier from a third country airport. Only the local Canadian regs apply :-

https://otc-cta.gc.ca/eng/publication/flight-delays-and-cancellations-a-guide

You won’t get any reason that you can rely upon for any claim, so they need to make a claim and find out that way.