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Forums Frequent flyer programs The British Airways Club The ‘How to book the return leg with 2-4-1 companion voucher’ thread Reply To: The ‘How to book the return leg with 2-4-1 companion voucher’ thread

136 posts

Just an update for those of you looking to call the US/AUS/JAP offices to book reward flights. As previously mentioned I was told by the US office that they weren’t able to help UK customers book, AUS office weren’t trained and Japan office did help but my first choice flights had already gone by the time they opened and I passed security. I decided last night to try to call the US office just out of curiosity to see if they gave me the same answer. I called about 12am and spoke to a friendly UK based agent who said he could book and was happy to on this number but I was too early (I realised this). I called back at 12.45am and got another agent who was friendly and happy to help try to get the flight I wanted to change to (SIN-LHR instead of HKG-LHR). He explained that the systems to pay and calculate were down but he could try to get the seats. We chatted for 5 minutes and then at 1.00am if he was successful and got both seats for me! All done by 1.15am.
I had to call today to make payment and for the extra avios to be taken. I am awaiting the back office to email my ticket details which they said could take a couple of days.
I am really pleased with the result and wasn’t even going to try to call anymore but maybe was lucky due to the system being down, less people booking online and getting a friendly agent. I hope this is helpful for those of you needing to call the US office.

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