Reply To: Flight wasn’t ticketed

[AJA]

JDB wrote:

Ihar wrote:

Just in case anyone is wondering…. If you haven’t been charged, have you Avios deducted, or been given a ticket reference, and can’t check-in 24 hours in advance. Well that’s kinda like you didn’t get charged for buying a girl (boy) a drink, didn’t dance with her, didn’t get her number, and she didn’t agree you go back to your place….

How many hints do you need that you ain’t “on the flight”. Sorry if that sounds crude/rude, but I’m not sure how many hints you need…..

At last, some common sense. It’s like relying exclusively on your car’s parking sensors, cameras etc. nobody with any long term driving experience, common sense or nous does. When you hit something, it must of course be the manufacturer’s fault.

@Ihar You’re saying that at T-24 when you try OLCI you discover the problem of not having a ticket. How’s that different to what I said in my reply on 12 September?

But the issue is that BA has failed to issue the ticket. How is that the customer’s fault? Of course it makes sense to check well before you fly that all is correct but the issue is that BA is putting the onus on the customer to make up for the failure of its own systems. As @slidey says if you have a booking reference, can see the booking in MMB and can select seats would you think you have a valid reservation or would you think “uh oh Houston we have a problem”? BA could partially solve the issue by making the ticket number much easier to see in MMB.

@JDB Your analogy to a car’s technology is again wide of the mark. Everyone relies on the sensors and cameras to work. If they don’t is that your fault or the car manufacturer? Who is responsible for fixing the faulty sensors / cameras? It is up to the driver to bring the issue up with the dealer but you can quite easily work out they aren’t working – the screen won’t show anything and the sounds from the sensors won’t be heard in the car so you know there’s a problem.

Also car manufactures will issue a recall if it turns out that a lot of customers are experiencing the same fault.

The issue with BA and its failure to ticket is that the information that they haven’t done what they said they would is hidden in the depths of MMB or relies on passengers trying to use a rival airline’s systems to find out. That’s like expecting Volvo drivers to ask Tesla drivers to check whether Volvos parking sensors are working.

Plus BA routinely do not issue tickets until closer to the time or if you change the itinerary it goes into a waiting list of things to be actioned by BA. The passenger has no visibility of when it will be ticketed. Unlike car manufacturers BA knows that it has a problem in failing to actually issue a ticket but instead of putting in a procedure to catch the issue before it inconveniences passengers it does nothing and then expects passengers to have to phone BA in a panic to notify them that they haven’t issued a ticket.