Reply To: Flight wasn’t ticketed

[TGLoyalty]

Sometimes you just have to sit back and take in your own anti consumer biased posting and think am I really looking at this the right way.

In the example @ZoeB contacted BA and even their CS didn’t know there was an issue. So even when as a paying customer you try to contact the airline you get poor advice. 99% of people have no idea to look for a 125- ticket number and no where in BA’s email does it suggest you should even check for one.

The point stands it’s absolutely the airlines responsibility to issue the ticket and the email says here’s your e-ticket for all consumers this would constitute a completed contract for the purchase of a flight. Everything after this is BA responsibility and so would any of the financial impact of not issuing the ticket correctly. It’s as simple as that.

You’re basically victim blaming because the consumer is a victim of BA poor processes and inability to correctly issue a ticket.

Also not being funny but there is a whole generation of people that never saw a paper ticket so talking about the olden days is a moot point. I’ve never bought anything but an e-ticket in my life.