Reply To: Cancelled flight rebooking advice

[Nepweno]

To clarify we are still more than 14 days out on the return flight travel is for a family event and deemed essential travel for Travel insurance (my opinion). The issue is just getting back for work commitments/school.

We did offer being split up which didnt help.

We prefer the stop over option as it would get us back around the same time. It seems strange that Virgin cant see the sense in getting 5 people off the busier route who are willing to accept a stop over even if it may cost a small amount to place on a partner (Air France) I find it hard to believe the cost of CDG to LHR is the issue rather than just a blanket policy decision for usual cancelations which is nonsensical when dealing with many flgihts cancelled back to back on an already very busy route.

The fact is the manager offered a stopover originally. There was then a back and forth to the manager as after his approval the CS agent initially offered Elal to Milan and BA on to London but this was not allowed by the manager as they could only reprotect using a direct BA service not with Elal and BA I suspet this may have been due to not being able to ticket as a connection leaving me exposed if delayed. The TLV-CDG (elal) CGD – LHR (AF) was deemed acceptable but the ticketing department said it went against current protocols put in place for this route which is the issue here did they have the right to put a protocol like this in place?

@JDB appreciate the guidance would add though the guidlines referring to stopovers would be applicable if it were Virgin inssiting I take a stopover here I am offering to.

Thanks everyone for your help on this.