Reply To: Hotel cancelled redemption booking due to “overbooking”

[NorthernLass]

There’s no specific consumer legislation for this, however HFP reader @meta has dealt with a couple of such instances (with IHG, I think) by going down the breach of contract route (though how easy it would be to actually enforce this has yet to be demonstrated!) I think in the end this and persistent communications with the hotel led to acceptable alternatives being offered at no extra cost.