Reply To: Flight booked BY Avios which I cannot cancel

[executiveclubber]

Though it may at first look confusing, it’s likely they will have refunded you the partial amount by manually adding a fake flight; they do this often. If the calculation is wrong you should know by how much – the calculation for your refund is typically 75% of the Avios you paid plus 75% of the cash fare you paid, so they should have taken 25% of the cost of the flight.