Reply To: Flight missed due to immigration queues – any advice?

[JDB]

@Hace79 – poor you, what a nightmare. It is possible that because of your status BA will be generous, but their standard response is to say that it’s your responsibility to get to the gate on time even in these circumstances. Those with sharp elbow get greater priority than any priority lane…

It has become relatively uncommon for European airlines to have their own staff at outstations although they may sometimes wear an airline’s uniform.

If you were to make an insurance claim, I think the insurers will require evidence of the timings, queues etc.

@NorthernLass – the two hour limit is for your benefit! Most airports won’t have any dedicated baggage area ready for your flight prior to that so it would go into a general bag store and might or might not get extracted. This issue would be even worse at the busiest times. Also many airports don’t have sufficient desks or agency staff to open earlier. Those staff work for lots of airlines and are contracted around the hours of flights.