Reply To: Flight missed due to immigration queues – any advice?

[NorthernLass]

There could have been some sort of customer service presence, come to think of it. Our flight from LYS was cancelled in August and we were directed to a help desk, French staff and not obviously linked to BA but they were re-booking people and clearly had access to BA systems. But the crew on the cancelled flight (which we’d already boarded) offered this info as we were being offloaded.

I wish I’d paid more attention to who they actually were now, but I was just concerned with getting home at the time.

Don’t forget to try your insurance if all else fails – might be worth giving them a call sooner rather than later in case there’s a time limit for informing them.