Reply To: Barclays Avios transfer September 2024 – delayed?

[Gosia44]

So, I have just called Barclays. According to the agent there was ‘a technical issue’ that resulted in failed avios transfer for ‘some users’. I demanded a refund of the £20 monthly fee. In addition I made a formal complaint as Barclays failed on their contractual obligation to execute the transfer on 2nd working day and was offered £100 compensation for inconvenience.
Avios are still in my Barclaycard account and will be transferred ‘at some point this month or backdated on 3rd December the latest’.