Reply To: Lap infant ticket

[S]

In case anyone else has this issue in future, here is what eventually happened:

Several phone calls to both Turkish Airlines and Singapore Airlines were fruitless. The same error always occurring when TK try changing the booking: no email address/phone number added to the original booking by SQ and we are redirected to SQ. One TK agent advised that they can do it within 24 hours of departure. This proved to be false too as when I called, the same error was occurring and they were unable to do it over the phone.

Emailed the Manchester TK office and was advised the same thing. That SQ need to add the infant. This in my mind is not the correct info as TK is the operating carrier. They said if TK or SQ cannot produce the ticket then it can be done on day of departure.

The Manchester TK “ticket sales office” number is not actually a number to a ticket sales office at all and is simply a generic TK sales number. The “sales office” in Manchester is a desk at Manchester Airport opposite check-in and has no phone number or contactable info.

So we went to the airport on the day. The desk took over 2 hours trying to process the ticket. Apparently they had to do this “manually”. They could only produce our boarding passes for the MAN-IST leg and gave us some other info to be taken to the TK desk at IST to produce our boarding passes there.

When we got to IST, the agent at the desk was a little confused by the info he was given and mentioned to us that the Manchester desk hadn’t properly checked us in. He produced our boarding pass in under 5 minutes.

So the conclusion: if you are traveling with a lap infant using SQ miles on a partner airline, maybe reconsider your options!