Reply To: Compensation – no IFE in CW

[JDB]

@yonasi – yes, “if they didn’t deliver they should pay back” but the question is, how much? I suggested the £50 offered by BA to the OP was fairly reasonable, some others have concurred and those that have mocked have failed to come up with any objectively justifiable sum or argument therefor. Rob suggested that 10k Avios is reported on FT to be a standard offer, roughly equivalent to £50 for BA.

I attempted to bring something objective on which to hang the right sum of compensation and the offer of £50 is equivalent to three months of Netflix vs 12 hours of missing inflight IFE. It’s obviously not exactly comparable but there is some equivalence. Some of the higher numbers one has seen suggested really are numbers plucked out of someone’s posterior! IFE just isn’t such an integral part of the offer or part of the cost such as to merit some silly number, however desirable that might seem.

I don’t really buy the sob story of absolutely nothing to do other than sleep or use IFE as most people plan for a long trip and (or children have it done for them) and bring things to read, work and these days I would much rather watch things of my choice on the much better screen of my iPad. A lot of people, even here, say they don’t use IFE at all.