Reply To: Compensation – no IFE in CW

[yonasl]

I believe compensation has to hurt a little, not be the exact cost of the service offered. If a restaurant makes a mistake on a dish they rightly tend to offer it for free or maybe give a bottle of bubbly at the end as apology. They don’t say “well, our cost of production for the dish is £10 so here is a voucher for next time you dine with us”.

Here I see a similar situation, BA could say “the IFE costs us £x per flight, here is your money”, but that’s not the point. On their website BA the advertise:

Our Club World cabin has all you need to sit back, relax and be entertained in style.

You’ll get

– A personal flat screen and noise-cancelling headphones
– High-speed Wi-Fi on most aircraft with free messaging on your personal device for Executive Club Members
– Access to personal charging points
– Paramount+ with hundreds of the latest films and shows, plus music, audio books and games

So if you then get there and the service is not provided you can rightly complain and expect a little more than just a token of little use on its own. I would expect at least 20,000 avios tbh (given other compensations I got for stuff not working or issues on the flight).