Reply To: Compensation – no IFE in CW

[Lady London]

exactly @yonasi and @northernlass. There needs to be an element of “we’re truly sorry” in what’s given. It’s not what is advertised, and which I do genuinely count on.

A cynic would say there also needs to be a punitive element in what’s paid. So that the airline has an incentive to fix it. A respectful amount would reassure, that the airline is not leaving seat faults and IFE faults and other things unfixed flight after flight… failing to provide what’s promised to multiple customers.

Sorry @lhar £75 is simply *not* going to cut it for a broken seat in J that won’t go flat, on a 14 hour flight to Singapore. That’s very close to being in Economy where no such promise was made. Hence my willingness to give them 25-50% of the extra cost for J in that case.

For now, we’re promised IFE and I rely on that and look forward to it as s treat. It’ll be a few years yet before either I’m carrying all my own equipment and content and/or longhaul airlines stop building it in to their offering.

I’d happily take my own food if the fare reflected it. But for that to work, airport machines will have to allow liquids. As so much food tests liquid due to its moisture content (ben there, done that, had food confiscated at machines becsusr of it). No @lhar I’m not flying to Sungspore on crispbread. So I won’t be allowed to bring my own food onto the plane although I’d be quite happy to do thst.