Reply To: Cancelled flight today – Storm Bert

[Lady London]

keep your phone records of all your attempts to reach BA to request the urgent reroute you needed and had a right to.

This means you gave them every chance to reroute you but despite your having done everything reasonable to give them the opportunity they could not be reached.

I’d expect you to get paid out by any reasonable airline but they may make you take them to CEDR or worse – I’d pursue it though.

If there was no staff available at the airport who could deal with this on behalf of the airline and you made it that far, I’d also mention those efforts to help BA choose which way they preferred to reroute you, that failed due to no one who could help being available at the airport either.

You don’t have to cancel as you’re not on any alternative flight till you either check in at the airport or accept it in MMB.

JDB will say you can cancel and get a refund and also claim reroute costs – I think it’s safer not to, so as not to open any door for the airline to say you chose the refund option rather than reroute. You also don’t need to claim accommodation expenses as well so thus makes your case simpler it’s just about the reroute.

Just put the claim in for reroute costs with note about impossible to reach then for urgent reroute required same day. Obviously do take the refund if the Easyjet cost less, though 🙂