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Cranzle 333 posts

Sorry, didn’t realise my post would spark so much debate.

Yes, possible that I have mixed up chargeback and S75.

Basically, ordered a relatively large (£100+) Uber Eats meal. Food didn’t show up, I went into the app and could see that Uber drivers were continually turning up at the restaurant, and then deassigning themselves so a new driver had to be found, repeatedly. Presumably some issue at the restaurant. Anyway, after a while, I got a message saying that an ‘Error had occurred’ – the order would be cancelled and I would not be charged for my meal. I screenshotted this due to a previous poor experience with Uber refunds that was eventually resolved.

Anyway, there was no refund, and Uber robochat incorrectly claimed that as I had cancelled the meal, I was not due a refund. They refused to take the screenshot into consideration and insisted that I had cancelled. To be honest, I don’t think I was even talking to a human.

Anyway, reported to the bank (Lloyds IIRC) and opened a dispute, armed with the screenshot etc. They quickly found in my favour as I had all the required proof and refunded to my account.

However, from then on, my uber apps were all locked until I paid this balance. I tried reporting to Trading Standards but they just don’t have the resources to look into small things like this. Eventually, a cold rainy night with no Bolt/Freenow in sight, and I paid up. 🙁

I had a similar issue with Deliveroo. These platforms need better regulation. Ordered food, could see that drivers kept rejecting the pick up at the restaurant. Eventually (after 2 hours), I had to leave home as lunch was well and truly over, the order then gets delivered around 2.5 hours after the initial order (even though the restaurant had the meal ready 10 mins after ordering). I tried and tried to get a refund on live chat, they just kept refusing. Every time the chat was escalated, the escalation team would stop responding until the last escalation team deleted all previous chats.
It seems their strategy seems to be that you have to complain about the food, so that they can clawback the money from the restaurant. They will not honour any refund from their side.

They really need regulating, what if I had ordered dinner at 7.30pm and it doesn’t arrive until 1130pm!?!

A quick search online suggests that they also block your account if you chargeback.

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