Reply To: The ‘How to book the return leg with 2-4-1 companion voucher’ thread

[afghafgh]

I have to respectfully disagree. You have a customer who has been loyal enough to your brand to collect a companion voucher and vast quantities of Avios, and you’re telling them that you aren’t willing to stay on the line for two minutes…Well, outrageous is the word that springs to my mind.

BA aren’t under an obligation to do any of this – to issue Avios, companion vouchers etc…but they choose to run this loyalty scheme and I don’t think it’s too much to ask that agents are by default helpful rather than obstructive. I’d be fine with the voucher only being usable in one go – it might even calm things down a bit, and we’d all be in the same boat. I take no pleasure in the ridiculous midnight booking situation!