Reply To: The ‘How to book the return leg with 2-4-1 companion voucher’ thread

[bennymoon]

NorthernLass wrote:

That’s exactly what is suggested here re another airport, e.g. connect to HKG and return from there. If you’re calling to add the return leg anyway, it’s not going to create any more complications with the voucher booking.

Re complaining about the agent – again, I’m not sure what you think you’ll achieve by complaining that they’re not doing something that’s actually a goodwill gesture and not anything BA officially offers!

Also – you’ve got 12 months to use the “inbound” section of your voucher, so you may be able to get another trip out of it.

If I hadn’t got an inbound flight within two weeks of the outbound, I can’t go at all. This is due to work requirements and the amount of time off I can take. I don’t have enough points to make another trip out of it and use them separately. I’m somewhat tempted to cancel the outbound flight and the inbound I booked last night and start again and just go somewhere else and have that be it with the points collecting game – tbh, if I hadn’t already paid for half the points on a subscription and had my heart set on the trip, I probably wouldn’t bother at all as this experience has kinda put me off.

As for complaining about the agent, it’s the fact that they were so condescending and unhelpful. Regardless of what the policy is, their attitude and tone stunk and if there are call recordings I would think any manager who listened to the way this person spoke to me would agree that it was unprofessional, particularly when they said “that’s a shame” in terms of using points to book the return. It also doesn’t really line up with my past experiences of calling up to sort these things out which makes me feel like it’s an outlier to the internal expectations that BA place on their teams.