Reply To: Sean Doyle email

[Richie]

@Olly By not reponding within three months, BA have scored very highly in the ‘unreasonable’ category and for every additional calendar day of non-response their unreasonableness score gets higher. This is to your advantage in any dispute.

I let them excavate into a total unreasonable pit over a period of about 20 months before going to CEDR.

I won on a point of ‘reasonable measures’ which wasn’t surprising since it’s evident that behaving unreasonably is what they do.

I’m part of a very small minority that have won EU261 compenastion at CEDR for ‘reasonable measures’ and also obtained EU261 compensation by e mailing the CEO of Vueling in Catalan and Spanish, but the latter was a long time ago before Vueling got their refusenik mantra in place.