Reply To: Stuck in Cartagena – Platinum insurance

[LD27]

@Joe G. So sorry to hear about your situation in Cartagena. I don’t have American Express insurance, but the heading caught my eye as I’m currently looking at hotels in Cartagena, Colombia, for later this year.

Don’t want to sound patronising but a few thoughts which I’m sure you’ve already considered:

Firstly find somewhere you can stay, which is safe.

How were you getting to the airport? If by taxi/transfer talk to them.

How long is it before your flight? We were in a similar situation earlier this year with a really heavy downpour in South America (probably not as bad as yours) and once the rain stopped the water soon subsided.

Are you in a hotel? If so, I would talk to Reception.

If not you could try to contact the airline if you think you will miss the flight (you might not get through but you will have proof you tried).

Are you travelling independently or part of a tour? My daughter has worked for many UK tour operators and they all have had Duty Offices which are manned 24/7 for this sort of situation. If so, contact them.

Once you have ensured you’re safe and have considered all possibilities then I would look at your travel policy.

Even if you think you’re going to miss the flight, I would still make my way to the airport when it is safe to do so, unless you are told otherwise. If you miss your flight, then you need to contact Amex insurance to discuss way forward. Not sure any insurance company would be able to do anything, until something that is insurable has happened.

Not sure if this is of any help. But stay safe and take care.