Reply To: Stuck in Cartagena – Platinum insurance

[Paul]

Joe G wrote:

Thanks for the advice all,

We ended up finding (expensive) last minute accommodation for the night and rebooking our flights to San Andres for first thing in the morning. So our itinerary seems relatively back on schedule.

We are out to the tune of £550 or so so will see if there is any way any that can be claimed back through the insurance, the floods made the news here so there is evidence it happened. Can report back if anyone is interested

I haven’t looked at the new T&Cs but it was £300 per person so you should be fine. Keep receipts, some photographs and any other evidence of the flooding. You can upload via the portal. Claim ASAP not when you get back.