Reply To: Delayed new hotel opening date – advanced reservation cancelled by hotel

[JDB]

These situations are difficult because while you have various rights (in the UK at least) they are difficult to enforce so as a practical matter you need to negotiate the best possible outcome, firstly deciding what you want that to be. You aren’t going to be compensated in any meaningful way for the inconvenience which is the only thing you reference in your original post, but to the extent that an alternative, comparable hotel now costs more, you should be compensated for that extra cost.

Bear in mind that Hilton is effectively just acting as an OTA here. They can’t tell the hotel owner what to do although they can suggest and Hilton will be reluctant to pay out of its own pocket.

Good luck, and please come back to tell us the outcome as that will help others in similar situations.